Refund & Cancellation Policy

1. Cancelling an Engagement

Clients may cancel an advisory engagement at any time by delivering formal written notice via email to EnterpriseSoftwareSolutions@proton.me. The cancellation becomes effective on the date the written notice is confirmed received by our team.

2. Refunds Per Package Tier

Refund eligibility depends on the specific consulting package and the progress of technical deliverables:

Legacy Systems Assessment

Tier Base: $500

Cancellations received prior to the initial discovery interview qualify for a full refund minus a $75 administrative processing fee. Once discovery has commenced, fees are non-refundable.

Modernization Strategy & Blueprint

Tier Base: $1,500

Cancellations prior to discovery qualify for a full refund minus administrative fees. If cancelled after discovery but prior to delivery of the target architecture blueprint, a 50% refund is issued. No refunds are granted following blueprint delivery.

Enterprise System Modernization

Tier Base: $3,000

Governed by milestone completions: 70% refund prior to Phase 1 delivery; 40% refund prior to Phase 2 delivery; 0% refund once Phase 2 architectural blueprints are submitted.

Complete Legacy Transformation

Tier Base: $5,000

Governed by progressive phase milestones. Unbilled or uncommenced phases are refundable upon written notice; completed phase deliverables are strictly non-refundable.

3. Work Already Delivered

Consulting fees compensate for professional engineering time, proprietary architectural evaluation, and documentation preparation. Any phase, assessment report, architectural diagram, or documentation delivered to the client prior to cancellation notice is non-refundable.

4. Separately Quoted Work

Custom development, cloud provisioning, and migration execution contracts quoted separately are governed by the specific milestone and cancellation provisions stipulated within their individual statements of work. Retainer fees applied toward verified engineering hours are non-refundable.

5. How to Submit a Refund Request

To submit a formal cancellation and refund request, email EnterpriseSoftwareSolutions@proton.me with the subject line "Cancellation & Refund Request - [Company Name]". Include your project invoice number, reason for termination, and designated bank remittance details. Refund determinations are issued in writing within five (5) business days, with approved refunds remitted within ten (10) business days.

Required Transmission Checklist

Subject line: “Cancellation & Refund Request - [Company Name]”
Official project invoice identification number
Written rationale for contract termination
Validated bank wire or remittance destination instructions
Written response delivered within 5 business days; remittance completed within 10 business days

Enterprise Software Solutions Group LLC

43 Angel Ave, Fort Pierce, FL 34982-6310, USA • Phone: +1 (405) 254-8936 • Email: EnterpriseSoftwareSolutions@proton.me

Governed by the commercial laws of the State of Florida. Disputes arising hereunder shall be subject to jurisdiction in St. Lucie County, Florida.